NYBPS Call Recording

Virtual Office Pro extension users can record their own incoming and outgoing calls, play them back, download, or delete them. Call recording enables you to reference important conversations and monitor office phone activity.

To record all of your phone calls, log into your Virtual Office Online dashboard and set the call recording feature to "always record." Want to record some calls and not others? Choose "on-demand recording."  You can also turn the recording feature off, so no calls are recorded.

Call Recording Features:

• Extension-level call recording service
• Choose to always record, or record calls as needed
• Use on-demand call recording from the Virtual Office Online dashboard
• Review, download, or delete call recordings
• Option to automatically announce to other party that the call is being recorded
• Includes up to 35 hours of recording (1GB) shared with Virtual Meeting recording spa

Call Recording Limitations

• 1 GB of storage space is included for call and online meeting recordings. If you exceed 1 GB, you will need to download and delete some recordings to avoid being charged for extra storage
• Privacy regulations regarding recording and monitoring phone conversations vary from state to state.